**You must first complete Fundamentals of Public Participation before this course**
Understand how conflict dynamics affect P2 and engagement. Learn how to identify and respond using five dimensions of P2 and engagement conflict.
Cost: Members $275 -- Regular $325 Please contact us to receive the member discount code
Want to take both of IAP2's new Electives? Enroll in both and save!
Available Courses:
- May 8-9, 2025
- October 23-24, 2025
Times: 10:00-12:00 + 13:00-15:00 MT / 12:00-14:00 + 15:00-17:00 ET
NOTE there is a 1-hour break between sessions on each day
The aim of Understanding Conflict in P2/engagement is to help you understand, and more effectively manage, conflict dynamics. The focus of this Level 1 course will be on developing the skills of participants to identify and mitigate situations of tension and conflict within their P2/engagement work.
Course objectives
- Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
- Understand the role of power and influence in engagement practice
- Understand and identify the cycle of escalation, and the behaviours, attitudes and actions that are evident as conflict increases
- Contribute to and/or apply strategies to de-escalate challenging situations
- Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
- Learn approaches to work in challenging situations applying behaviours that build trust and credibility
- Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner, and how that is upheld in the process
Professional Credits
- This course is eligible for APA - AICP Continuing Education Credit CM I C8 CM